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Knowledgebase: Server side
500 Internal Server error
Posted by Lena Kosyakova on 26 February 2009 12:04 PM
Please find below possible causes for 500 Internal Server error:

1. Incorrect permissions for iAuto/iRealty/iLister files and folders. They should be the the following:
    Set 777 permissions for the following folders and their subfolders and 666 permissions for their files:
  • /system/cache/smarty
  • /languages
  • /files
  • /templates
  • /temp

2. Incorrect mod_rewrite in the .htaccess file. Please email us at support@iautosoftware.com so we can try to fix this for you.

3. Server configuration does not allow to run php files in the folders which has permissions to write there. Set the 755 permissions for the folder where the script is installed and for the /admin folder. Also set 644 permissions for /index.php. In case it did not help please email us at support@iautosoftware.com so we can try to fix this for you.

4. Add a correct RewriteBase parameter to the .htaccess file
You can insert the following line in case you installed the software to the root of the domain:

RewriteBase /

after the "RewriteEngine On" code.

Or you need to add the line like "RewriteBase /subdir/" in case you installed the software to a subdirectory. Thus your site will look like:

RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f RewriteRule .* ./index.php

You need to do the same for the .htaccess file in the /admin folder, and it will look as follows:

RewriteEngine On
RewriteBase /admin/
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule .* ./index.php

If you failed to fix the issue yourself, please contact your hosting support team or server administrator to resolve the issue.

In case the issue cannot be resolved on your hosting, please request a trial and we'll be happy to install our software for you on our server.

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