Knowledgebase
iAuto/iRealty/iLister Troubleshooting. During Installation and Afterwards.
Posted by Lena Kosyakova on 15 May 2008 04:36 PM
Issue: GD library was not found. You can lose some functionality.
Solution: Without GD lib you will be unable to upload pictures to listings. You need to contact your hosting and ask them to recompile PHP with the GD lib.

Issue: Iconv extension is not found. Import from MS Excel files will not be available.
Solution: You need to contact your hosting and ask them to recompile PHP with the iconv lib.

Issue: СURL extension is not found. PayPal payment functionality will not work.
Solution: You need to contact your hosting and ask them to recompile PHP with the ÑURL lib.

Issue: Database configuration is invalid. Cannot establish connection to MySQL server:
Solution:
1. You need to check what is the host of your MySQL server and indicate it in the installation script.
2. Another reason can be that your MySQL server is stopped or glitches, in this case you need to contact your hosting and ask them for help.

Issue: Database configuration is invalid. Cannot find DB.
Solution: The DB does not exist. You need to create it in your Control Panel.

Issue: Cannot establish MySQL connection.
Solution: The access to the DB is incorrect. You need to check the correspondence of the DB name, DB user and DB password in your Control Panel.

Issue: Cannot execute MySQL query
Solution:
1. The versions of MySQL server on your hosting can not be compatible with the MySQL version of the DB dump, which is used by installation script. As it is stated on our official site in the System Requirements section, our script needs MySQL 4.1 or higher.
2. The DB user does not have all privileges for the DB. You need to grant all privileges for the user in your Control Panel.
3. Settings of the buffer on your server can not accept the whole query. You need to contact your hosting and ask them to resolve this issue.

Issue: Cannot read SQL dump: 'db.sql'
Solution: The db.sql file does not exist. You need to contact our Support and we will send you the file.

Issue: The installation has stopped at:

Checking mode of directories...
Setting character set...
Creating base tables...


and does not proceed any further.
Solution: Most likely, the reason for this issue is with your hosting settings or MySQL client. The fastest and easiest way to fix it is to contact our Support and we will upload a database to your server.

Issue: Server configuration doesn't satisfy minimal requirements.
Solution: Please refer to the System Requirements section on our official sites and ask your hosting to configure your server in accordance with the system requirements listed there.

AFTER INSTALLATION


Issue: Any link on the front page results in a 404 error.
Solution:
A. The .htaccess file does not have a correct RewriteBase instruction.
You can insert the following line in case you installed the software to the root of the domain:


RewriteBase /


after the "RewriteEngine On" code.

Or you need to add the line like "RewriteBase /subdir/" in case you installed the software to a subdirectory.
Thus your site will look like:


RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule .* ./index.php


You need to do the same for the .htaccess file in the /admin folder, and it will look as follows:


RewriteEngine On
RewriteBase /admin/
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule .* ./index.php


B. You need to ask your server administrator to enable the "AllowOverride All" in the Apache configuration file for the directory where the script is installed like:


<Directory "/var/www/html/auto/"> // the path to your directory
AllowOverride All
</Directory>


If you failed to fix the issue yourself, please contact our Support Dept. and we will help you.

Issue: "The software is not configured to respond to requests of the following host:”
Solution: Basic reason for the issue is that the "SITE_URL" constant in the /license and /admin/license files does not match the "SITE_URL" in the /system/admin-config/LocalSettings.php and /system/user-config/LocalSettings.php files. These values must be equal.
A particular case is the following: if you installed the software from http://www.yoursite.com, the software will not work for http://yoursite.com. You can fix this by setting a redirect procedure from http://yoursite.com to http://www.yoursite.com. You can learn how to do this on our forum at http://forum.iautosoftware.com/index.php/topic,11.0.html.

Issue: The software license is expired
Solution: Your license is expired. You can check it at the /license URL. (http://www.yoursite.com/license or http://www.yoursite.com/subfolder/license)
You need to contact our Support or Sales Depts. to resolve this issue.

Issue: The software license is invalid
Solution: The "verification_code" in the /license and /admin/license files is invalid.

Here are possible causes for this:
1. ionCube on your server encodes files in a different way and we need to generate a new license for your site manually on your server.
2. you could you manually change the "site_url" and/or "expiration_date" values in the /license and /admin/license files.

You need to get a new license - please contact our Support to resolve this issue. Please send us the following information with your request: a full URL of the site and FTP access (host, username and password).
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