Knowledgebase: Licensing
"Software License is invalid" error
Posted by Sales Supervisor on 28 January 2008 11:28 PM

"Software license is invalid" error message appears in two instances:

1. When there is no license key placed in the installation and/or /admin directory
2. When the license is generated for the wrong installation url (SITE_URL)

To fix issue 1, you need to:
a) Copy generated licenses into the root of the installation and the /admin folder

To fix issue 2, you need to:
a) Generate a proper license for your installation directory. Please be advised that http://yoursite.com and http://www.yoursite.com are two different emails. If your software is installed onto the yoursite.com host, you need to generate the license to http://yoursite.com, and vice versa.


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