Knowledgebase: Support
creating base tables
Posted by Arthur A. on 07 June 2011 04:41 PM

Checking Database configuration...


Setting character set...

Creating base tables...

In the event that your installation process stops at the step above and does not proceed further, the above message indicates that your DB connection is timed out before the script has time to upload the DB.

You can resolve this issue the following ways:

  1. Please try contacting your hosting service provider and ask them to increase mysql_connection_timeout setting. After that, please re-attempt the installation process.
  2. In the event if you are on a shared hosting plan and/or you cannot edit mysql settings, you need to do the following:

a). Upload the db.sql file from your package to your database using phpMyAdmin

b). Edit the install.php file:

     b-1). Find this line:       $this -> step = 'create_base_tables';

     b-2). Underneath this line, please add:          return true;

c). Re-start the installation process.


Everything should all work fine now.

(3 votes)
This article was helpful
This article was not helpful

Comments (0)
Post a new comment 
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako Fusion